Undercover Boss USA: Twin Peaks

SYNOPSIS

Phil Couchman, CEO of DHL Express UK & Ireland, has seen the delivery firm's turnover reach £800million in the three years since he took charge, but rapid expansion brings its own problems. Joining staff on the front line, he wants to find out if they are giving the brand a good name - but what he discovers is an overstretched workforce and instances of poor customer service, as well as some couriers receiving unfair pay.