SEASON: 6
SYNOPSIS
With government funding dropping and competition increasing, pharmacy chain Rowlands has seen its turnover drop by £20million. In an attempt to differentiate his business from rivals and win new customers, managing director Kenny Black wants his 510 dispensaries to offer free health advice and an excellent service but, going undercover, he discovers life-saving medicines out of stock, overworked staff and a delivery driver moved to tears by the job.