Rip Off Britain

OPIS

Gloria Hunniford, Angela Rippon and Julia Somerville investigate the bugbears of customer service, including why it takes staff at big companies so long to answer their calls. The trio also set out to resolve a problem with one of the nation's most reputable retailers that has dragged on for the better part of a year, and reveal how a woman received an unwelcome visit from the police after doing a favour for her neighbour.